Technical Support
Center.

Precision diagnostics require world-class maintenance. Our certified engineers ensure your laboratory operations never stop.

48h

Onsite Response

Remote

Diagnostics

Executive Leadership Desk

For strategic partnerships, institutional queries, and high-level escalations.

Management

Yogesh Kumar

Director - JITM C Genes

yogesh.kumar@jitmgenes.in

Operations

Manav Chauhan

Chief Operating Officer (COO)

manav.chauhan@jitmgenes.in

Support Channels

Quick Technical
Assistance.

Customer Care

0120 457 0318

Available: 10:00 AM - 06:00 PM (IST)

Corporate Address

B-10, Block B, Sector 63, Noida,
Uttar Pradesh 201301, India.

Service Excellence

Pan-India Network

Serving 500+ Hospitals & Labs daily.

ISO 9001:2015 CERTIFIED

PROCESS

Workflow

How Our Support Works.

Raise Ticket

Call our helpline or email our Technical Lead with your machine's Serial Number and the specific error code displayed.

Remote Diagnosis

Our engineers perform a cloud-based health check via IoT to see if the issue can be resolved with a software patch or recalibration.

Onsite Resolution

If required, a certified technician is dispatched within 24-48 hours with original spare parts to get your lab back online.

Critical Support

Emergency Breakdown Assistance.

Is your lab experiencing a critical downtime? Our Tier-1 response team is available for emergency onsite visits across Pan-India.

Service Line